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Terms & Conditions

GENERAL TERMS OF SALE

 

1. SUBJECT

1.1. The following general sales conditions (below also “Conditions”) apply to the purchase of the products from “TRIPLE RRR” brand (below “Products”) carried out through the e-commerce website www.triplerrr.com (below the “Website”) by users qualified as “Consumers”, namely adults (of legal age) who buy for purposes not related to their commercial, entrepreneurial or professional business eventually carried out (below “Customers”). The Website is owned by ARE SRL, with registered office in Via Vittor Pisani 16, 20124 Milan, tax code, VAT number and entered in the Register of Companies of Milan P.IVA n. 10441300968 (below “Holder”). Any charges incurred internet connection to the Website are the sole responsibility of the Customer, including telephone fees, according to the rates applied by the operator chosen by the Consumer.

1.2 Any communication by the Consumer related and/or referred to the purchase of Products – including notices and claims, – shall be sent to the Holder at the addresses and according to the methods indicated on the Website, and to the email address customerservice@triplerrr.com.

 

2. CONCLUSION OF THE CONTRACT

2.1 The buying order forwarded from the Customer to the Holder via the Website must be considered as a contract proposal and is governed by these Terms, which are an integral part of the order itself and that the Customer, through the transmission of the order by following the instructions to be found on the Website, is obliged to fully and unreservedly accept.

2.2 The Customer’s purchase order is accepted by the Holder by sending an email of the order confirmation to the email address provided by the Customer upon his registration on the Website. The email will report the order summary, inclusive of the detailed price display, shipping costs and applicable charges, and the description of the ordered Product’s characteristics and will contain briefly the information on the Right of Withdrawal, so as to allow the Customer to review such information.

2.3 The contract agreed between the Holder and the Customer shall be concluded after the Holder’s acceptance of the order. In case of the order not being accepted, the Holder shall promptly notify the Customer.

 

3. PRODUCT PURCHASE METHODS

3.1 The products offered for sale are only those shown on the Website at the time of placing the Order, as they are described on the relevant information pages. In any case, it is understood that the images accompanying the description of a product are for information purposes only and cannot be perfectly representative of its features, but differ – for example – in color and dimensions (also due to the internet browser and the screen used to access to the Website and the image viewing).

3.2 To place an order, the Customer must fully complete the relevant form on the Website and send it, after carefully reading the Conditions, as well as the features of the Products that the Customer intends to purchase, its relevant price (inclusive of all taxes and applicable taxes) and shipping costs (any additional costs to be incurred for selecting a faster shipping and delivery typology and/or different from the standard one.

2.3 The Holder might not be able to process Orders which are incomplete or incorrect, or orders for products that are no longer available. In such cases, the Holder shall inform the Customer of the non-conclusion on the contract, indicating the cause. If the Products on sale on the Website are no longer available upon receipt of the Order by the Holder, the latter shall inform the Customer in the shortest possible time.

2.4 In case of a concluded order and of an already paid amount for a product which is no longer available, the Holder shall refund the Customer, without undue delay, the amount paid, and the contract concluded between the parties shall terminate.

 

4. PRICES AND TERMS OF PAYMENT

4.1 All prices indicated on the Website are to be considered as inclusive of taxes and VAT. Any delivery costs or payment charges shall in any case be notified to the Client via the Website.

4.2 Purchases may be carried out only with a credit card or prepaid card, or with any other method indicated on the Website. Please note that additional charges in relation to the chosen payment methodology are not included.

4.3 Under no circumstances and at no stage of the transaction shall the Holder be able to access the Client’s credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by the Holder and therefore under no circumstances shall the Holder be held liable for any fraudulent and unauthorised use of credit cards by third parties at the time of payment.

 

5. DELIVERY OF THE PRODUCTS AND SHIPPING COSTS

5.1 Products purchased will be delivered to the address indicated in the Order by the Customer, from the Holder and logistic service providers, at the cost specifically indicated on the Website before sending the Order.

5.2 Delivery time of the products may vary for reasons not attributable to the Holder. At the time of delivery, the Customer is obliged to sign the delivery note after checking:

 

·       That the number of items delivered corresponds to what is indicated in the transport document.

·        That the packaging is not damaged, or wet or otherwise altered, including the sealing materials (adhesive tape or metallic strapping).

 

5.3 Any damage to the packaging and/or the product or the non-correspondence of the number of packages or of the indications must be immediately questioned, noting a specific reservation on the courier’s delivery receipt.

5.4 Any problems incidental to the physical integrity, the correspondence or the thoroughness of the products receipts must be signalled within 7 days from delivery, to allow the Holder to proceed with the necessary checks. The above, in any case, shall not affect the right of return or the legal warranty on the product.

6. RIGHT OF WITHDRAWAL AND THE RIGHT TO RETURN ITEMS

6.1 The Customer has the right to withdraw from the purchase contract for any reason, without specifying a reason and without penalty, within 14 (fourteen) days from the date of delivery of products.

6.2 To exercise the right of withdrawal specified in the previous sub-paragraph 6.1, the Customer shall use the relevant form available on the following link www.triplerrr.com/shop/customer-care/.

6.3 In case of withdrawal, the Customer must return the product within 14 (fourteen) days from the withdrawal, according to one of the following ways:

 

·       The sending of the products to be returned to the address indicated on the Return Form via the courier chosen by the Holder and indicated in the same form. The products may be sent using the pre-printed and pre-paid document contained in the shipping packaging of the products.

·       The sending of the Product/Products which are the subject matter of the return to the address indicated on the Return Form via the courier chosen and instructed directly from the Customer (in this case, the Client will take charge of the shipping fees);

·       Delivery of the Product/Products to be returned to the address indicated on the Return Form (the Client must return the product/products together with the Return From, further showing the appropriate identification document).

 

 

6.4 Products shall be returned in pristine conditions, in their original packaging (including any accessories, labels, tags, seals etc.) and used for the amount of time strictly necessary in order to determine and verify its nature, features and size, according to standard diligence, without any sign of wear and dirt, subject to the following requirements:

·        The right of withdrawal shall be applicable to the purchased product in its entirety;

·        The shipment of the products, until the certificate of receipt from the Holder is under the full responsibility of the Customer. Therefore, in case of damage of the product during transport, the Holder will inform the Customer, so as to allow the Client to promptly press charges against the courier and obtain the reimbursement; the product will be at the Customer’s disposal, simultaneously cancelling the request of withdrawal, namely indicating to the customer the diminished value of the item and its refund.

6.5 The Holder shall refund the entire paid amount to the Client within 14 (fourteen) days from the date of withdrawal using the same means of payment used by the Customer and shall suspend the refund until the receipt of the returned product, namely until the moment in which the Client demonstrates to have correctly reshipped the product, whichever comes first.

6.6 Upon return of the products, the Holder will carry out the necessary checks in relation to the conformity of such products to the terms and conditions indicated on this document, and if the checks are successfully concluded, the Holder will inform the Client, via email, about the diminished value of the returned products, arising from the failure to comply with the conditions abovementioned. Contextually, the Holder will communicate the amount that will be deducted from the refund, without prejudice to the possibility for the Client, alternatively, to regain, at his own expense, the products in the state in which they were returned.

6.7 In the event of forfeiture of the right of withdrawal for any reason, the Holder shall return to the sender the purchased goods, charging him for shipping fees and, if already reimbursed, the price of the product.

7. GUARANTEES

7.1 All products sold by the Holder are covered by a two-year legal guarantee for any lack of conformity, pursuant to Chapter III of Italian Legislative Decree 206/2005.

7.2 The warranty for lack of conformity shall be applicable provided that the product concerned has been used correctly, in accordance with its intended use and laundering instructions on the label or provided with the product.

 

8. COMPLAINTS AND ENQUIRIES

8.1 All complaints or requests for information shall be addressed to customerservice@triplerrr.com or by contacting our Customer Service.

 

9. PRIVACY

9.1 Personal details collected when the Order is placed shall be used by the Holder for the sale and related activities, in accordance with the requirements and the Privacy Policy available on the Website. Any other use of said details shall take place only with the express consent of the Client.

 

10. APPLICABLE LAW

10.1 The contract for sale set out in these Conditions and its performance shall be governed by Italian Law. Any contrary legal norms and the United Nations Convention on Contracts for the International Sale of Goods shall not be applicable. In case of any dispute, the court having jurisdiction is the Court of the commune in which the Client resides.

10.2 In case of any dispute emerged from the General Conditions, the Alternative online Dispute Resolution Entity of the Milan Chamber of Commerce (www.risolvionline.com) could be notified in advance.


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